Grievance Redressal

We take complaints seriously. This page sets out how to reach us, as required by:

• the Information Technology Act, 2000 and its Rules
• the Digital Personal Data Protection Act, 2023 and its Rules
• the Consumer Protection (E-Commerce) Rules, 2020

It also covers privacy requests from other countries.

Grievance Officer

Sachin Gaikwad, Grievance Officer
Scripteco Technologies Private Limited
Mumbai, Maharashtra
Email: digi@askofy.com

The Grievance Officer also handles data-protection questions and requests from anywhere in the world. For privacy requests you can also write to digi@askofy.com.

What you can raise

• complaints about content on Askofy, including unlawful or infringing material
• personal data requests: access, correction, erasure, objection, restriction, portability, withdrawal of consent or nomination
• certificate errors or misuse
• billing and service complaints from organisations and partners

What to include

• your name and how to contact you
• the campaign link, certificate code or page concerned
• what happened, and what you would like us to do

Timelines

• Acknowledgement: within 24 hours.
• Complaints: resolved within 15 days of receipt.
• Personal data requests: answered within 30 days, or sooner where your law requires. Under US state laws the outer limit is usually 45 days, extendable once where allowed. We will tell you if we need longer and why.
• Unlawful content reported by an affected person, such as non-consensual images or impersonation: we act within 24 hours.

If you are not satisfied

• India: for personal data matters, you may complain to the Data Protection Board of India, once you have tried our grievance process. Consumers may also approach the National Consumer Helpline (1915) or consumer commissions.
• EU, EEA and UK: you may complain to your local data protection authority (in the UK, the Information Commissioner's Office).
• Elsewhere: you may contact the privacy or consumer authority where you live.

Where the campaign is run by an organisation

For data in an organisation's campaign, that organisation is responsible. We will forward your request to it and help it respond. You may also contact it directly.