Payments, Delivery & Refund Policy

In short: pay against an invoice, and access starts once payment is confirmed. Cancel before activation for a full refund. Once a campaign is live, fees are non-refundable, except where we are at fault.

This policy applies to organisations buying paid campaigns or services from Scripteco Technologies Private Limited. Participants are never charged by Askofy to take a campaign.

1. Pricing

• Prices are shown in the platform or your proposal, in Indian Rupees (₹).
• GST is charged extra at the applicable rate, and a GST invoice is issued.
• Free campaigns are marked as free.

2. How to pay

• Request access to a campaign from your dashboard.
• We send an invoice or payment details for bank transfer (NEFT/RTGS/IMPS) or UPI.
• Share the payment reference in the request, or by email.

If we add online payment through a payment gateway, that gateway's terms will also apply. We will never ask for card details by email or phone.

3. Delivery

Askofy is a digital service. Nothing is shipped physically. Once your payment is confirmed (usually within 2 working days of receipt), we activate the campaign. Your admins then see the campaign link, QR code and poster in the dashboard, and an email confirms access. If activation is not done within 5 working days of payment, write to hello@askofy.com.

4. Cancellation

• Before activation: cancel your request at any time for a full refund of any amount paid.
• After activation: you may stop using a campaign at any time, but fees for the active period are not refundable, except as listed below.
• Subscriptions do not renew automatically.

5. When we refund

• Duplicate or excess payment: refunded in full.
• Request rejected, or a campaign we cannot activate: refunded in full.
• Service failure caused by us, where the campaign is unusable for more than 3 consecutive days during your access period and is not fixed after you report it: a pro-rata refund or a free extension, at your choice.
• We withdraw a campaign before your access period ends, for reasons other than your breach: a pro-rata refund.
• No refund is due where access is suspended for a breach of our terms, or for low participation.

6. How refunds are paid

Refunds go to the original payment account within 7–10 working days of approval, along with a GST credit note where applicable. Bank processing times may add a few days.

7. Questions and disputes

Billing questions: hello@askofy.com. Unresolved complaints: Grievance Redressal.